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International Students & Programs Office ISPO
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  3. Strategic Plan
  4. Goals and Strategies

Goals and Strategies

The International Students and Programs Office's 2018-2023 Strategic Plan guides our efforts and ensures we focus on the most critical areas for new students, current students, alumni, and staff. Using a Collective Impact framework, our plan supports the UC San Diego Strategic Plan, EDI Strategic Plan, and Student Affairs Strategic Plan to ensure we are actively advancing our core values and commitment to a student-centered research university.

Goal 1: Advising Services​

Increase advising capacity to serve the continued growth in the international student population. ​

 

Strategy #1: Leverage use of technology and innovate ways to deliver student services. 

Strategy #2: Ensure adequate training and access to professional development 

opportunities for all staff members. 

Strategy #3: Develop agile and efficient processes to adjust to changes.

 

2022 Progress Status

For Strategy 1, leverage use of technology and innovate ways to deliver student services, 13 out of 27 KPI’s have been completed. For Strategy 2, ensure adequate training and access to professional development opportunities for all staff members, 9 out of 10 KPI’s have been completed. For Strategy 3, develop agile and efficient processes to adjust to changes, 11 out of 16 KPI’s have been completed.

Goal 2: Student Experience and Engagement​

Design and implement hybrid (virtual and in-person) student experience and engagement opportunities for international undergraduate, graduate, and non-degree students to support satisfaction, retention, and time-to-degree.


Strategy #1: Engage with student organizations with large international student memberships, Associated Students, and the Graduate & Professional Student Association to implement quarterly programs to promote international students’ engagement.

Strategy #2: Develop a comprehensive evaluation plan for measuring the implementation and efficacy of ISPO retention and engagement programs.

Strategy #3: Expand program offerings in partnership with key campus stakeholders.

Strategy #4: Improve Diversity, Equity & Inclusion (DEI) efforts​

Strategy #5: Development (Alumni/Career)​

Strategy #6: Health & Wellness 

 

2022 Progress Status

For Strategy 1, engage with student organizations with large international student memberships, Associated Students, and the Graduate & Professional Student Association to implement quarterly programs to promote international students’ engagement, 5 out of 6 KPI’s have been completed. For Strategy 2, develop a comprehensive evaluation plan for measuring the implementation and efficacy of ISPO retention and engagement programs, 9 out of 13 KPI’s have been completed. For Strategy 3, expand program offerings in partnership with key campus stakeholders, 8 out of 28 KPI’s have been completed. Strategies 4, 5, and 6 are newly developed strategies.

Goal 3: Analytics

Develop and research new metrics of international student success​.


Strategy #1: Assess and research international student success and achievement opportunity gaps​

Strategy #2: Share data to advocate for international students and contribute to research field.​

 

2022 Progress Status

For Strategy 1, assess and research international student success and achievement opportunity gaps​, 3 out of 8 KPI’s have been completed. For Strategy 2, share data to advocate for international students and contribute to research field, 6 out of 8 KPI’s have been completed.

Goal 4: Compliance

Ensure that UC San Diego complies with federal agencies' (U.S. Departments of State, Homeland Security, and Labor) regulatory reporting requirements for the F-1 students and J-1 exchange visitors, thereby maintaining our students’ and their dependents’ legal status in the U.S.


Strategy #1: Leverage use of technology and innovate ways to deliver student services ​

Strategy #2: Ensure adequate training and access to professional development opportunities for all staff members​

Strategy #3: Develop agile and efficient processes to adjust ​to changes 

 

2022 Progress Status

For Strategy 1, leverage use of technology and innovate ways to deliver student services ​​, 7 out of 7 KPI’s have been completed. For Strategy 2, ensure adequate training and access to professional development opportunities for all staff members​, 6 out of 6 KPI’s have been completed. For Strategy 3, develop agile and efficient processes to adjust ​to changes ​, 1 out of 3 KPI’s have been completed.

Goal 5: Infrastructure and Organization

Enhancing the organizational infrastructure and financial stewardship to successfully meet the challenges of the future. 


Strategy #1: Develop agile and efficient processes to meet future challenges and changing priorities. 

Strategy #2: Enhance financial sustainability by diversifying revenue and leverage existing resources. 

Strategy #3: Build and nurture relationships with campus stakeholders and partners. 

Strategy #4: Establish staffing resources to build capacity and adjust to changes. 

Strategy #5: Support staff development and manage staff performance. 

Strategy #6: Ensure adequate operations, facilities, and space for core services and programs.

 

2022 Progress Status

For Strategy 1, develop agile and efficient processes to meet future challenges and changing priorities​​, 8 out of 9 KPI’s have been completed. For Strategy 2, enhance financial sustainability by diversifying revenue and leveraging existing resources, 5 out of 6 KPI’s have been completed. For Strategy 3, build and nurture relationships with campus stakeholders and partners ​, 2 out of 5 KPI’s have been completed. For Strategy 4, establish staffing resources to build capacity and adjust to changes​​, 7 out of 11 KPI’s have been completed. For Strategy 5, support staff development and manage staff performance​, 5 out of 5 KPI’s have been completed. For Strategy 6, ensure adequate operations, facilities, and space for core services and programs, 4 out of 6 KPI’s have been completed.

Goal 6: Communications

Enhance institutional presence and communicate positive impact of international community and ISPO’s services and programs.​


Strategy #1: Develop and implement digital communication practices that improve outreach and ISPO’s positive impact.​

Strategy #2: Analytics ​

Strategy #3: Develop and implement practices that improve outreach and ISPO’s positive impact.​

Strategy #4: Encourage staff to participate in UC-wide or campus-wide committees to advocate for international student success and global education efforts. ​

Strategy #5: Advocate for public policies that lead to a more globally informed, welcoming, and engaged United States via NAFSA, UC Government Liaison, and campus liaison representatives.​

 

2022 Progress Status

For Strategy 1, develop and implement digital communication practices that improve outreach and ISPO’s positive impact​​, 7 out of 12 KPI’s have been completed. For Strategy 2, analytics​, 2 out of 7 KPI’s have been completed. For Strategy 3, develop and implement practices that improve outreach and ISPO’s positive impact​, 3 out of 5 KPI’s have been completed. For Strategy 4, encourage staff to participate in UC-wide or campus-wide committees to advocate for international student success and global education efforts, 5 out of 6 KPI’s have been completed. For Strategy 5, advocate for public policies that lead to a more globally informed, welcoming, and engaged United States via NAFSA, UC Government Liaison, and campus liaison representatives​, 2 out of 3 KPI’s have been completed.

Goal 7: Diversity and Inclusion

To diversify international student population.​


Strategy #1: To build and strengthen partnerships with government agencies and international organizations. ​

Strategy #2: Establish efficient and agile processes to meet future challenges.​

Strategy #3: To continue to strengthen organizational infrastructure.​

Strategy #4: Increase student advocacy and improve communication with campus partners.​

 

2022 Progress Status

For Strategy 1, to build and strengthen partnerships with government agencies and international organizations, 1 out of 14 KPI’s have been completed. For Strategy 2, establish efficient and agile processes to meet future challenges, 7 out of 10 KPI’s have been completed. For Strategy 3, to continue to strengthen organizational infrastructure​, 4 out of 8 KPI’s have been completed. For Strategy 4, increase student advocacy and improve communication with campus partners, 2 out of 5 KPI’s have been completed.

Goals and Strategies: 2022 Progress Status