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CONTACT THE INTERNATIONAL SERVICES AND ENGAGEMENT OFFICE (ISEO) - STUDENT SERVICES

(This page has a friendly link that's easy to remember: icontact.ucsd.edu)

Our mission is to enrich the academic, research, and intercultural experiences of international students, provide the highest levels of knowledge and expertise in advising and immigration services within a welcoming and supportive environment, and advance global education and engagement efforts, in partnership with campus departments and units.




Contact Us

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UPCOMING CLOSURES:
• ISEO will be closed on Wednesday, May 22 for an all-staff meeting.
• ISEO will be closed on Monday, May 27 for the Memorial Day holiday.

EMAIL: Contact Form

When Should I Submit the Contact Form?

General Questions

  • Submit a Contact Form with a thorough description of the topic/situation you would like to discuss.
  • An ISEO Advisor will either answer your questions or recommend you join Virtual Zoom Advising within 3-5 business days (1 week).
  • Upon successful submission, a ticket will be created for you!
    • You will receive a separate email confirming creation of a Ticket Number.
    • If you need to add more information or want to follow up on your ticket after submission, you can simply reply to the email. If you have a campus AD account, you can also go to the Service Portal and update your ticket there! 

Expedite / Urgent Requests

  • All submitted forms will be automatically routed to the appropriate advisor, and considered on a case-by-case basis.
  • We will do our best to complete your request as soon as possible, but completion of your request before its due date is subject to our advisors' current workload and it is not guaranteed.
  • A notification email will be sent to you when your document/service request has been completed.

Complex Cases and Appointments

  • Submit a Contact Form with a thorough description of the topic/situation you would like to discuss.
  • An ISEO Advisor will either answer your questions or recommend you join Virtual Zoom Advising within 3-5 business days (1 week).
  • If you have more complex questions or a situation that we may not have time to discuss during our regularly scheduled virtual Zoom Advising sessions, an ISEO Advisor may reach out to you directly for an appointment (zoom or in-person options available). 

SUBMIT CONTACT FORM

VIRTUAL: Drop-In Zoom Advising

JOIN INTERNATIONAL STUDENT VIRTUAL ADVISING:


STEP 1


Use the "SIGN IN HERE" button below to fill out and submit the sign-in form.

Only sign-in during advising hours posted below.

 


STEP 2


Click on the Zoom link provided by the sign-in form to enter a virtual waiting room.

Please note that waiting times may reach 30-60 minutes.

 


STEP 3


An ISPO Advisor will admit you to a one-on-one session on a first-come first-serve basis.

Complex cases taking more than 10 minutes may be referred to follow-up advising at another time.

 


HOURS FOR SPRING 2024

  • Please note that during busy advising sessions, the waiting room may reach capacity and get locked 10-30 minutes before the end of advising hours posted below.
kst to est MORNING
(Pacific Time)
AFTERNOON
(Pacific Time)
Monday 9:00 - 11:00 am No Advising
Tuesday 9:00 - 11:00 am No Advising
Wednesday No Advising No Advising
Thursday No Advising 1:00 - 3:00 pm
Friday No Advising 1:00 - 3:00 pm
Saturday/Sunday/ Holidays No Advising

For questions related to iPortal requestsvisa status, travel, and working in the U.S.:


Questions regarding admissions, housing, academic enrollment, or health matters are beyond the scope of ISPO's expertise and may be best directed to different UC San Diego offices.

 

IN-PERSON: Front Desk Services

IN-PERSON FRONT DESK SERVICES

  • For students on-site needing in-person services such as document pick-up, drop-off, or general information, ISEO's Front Desk is open.
  • To visit our office, please see ISEO's Physical Location & Address.
  • Once you have arrived to ISEO's Front Desk, please make sure you sign-in so we can better serve you.

FRONT DESK HOURS
Monday 9:00 am -12:00 pm to 1:00 to 4:00 pm
Tuesday 9:00 am -12:00 pm to 1:00 to 4:00 pm
Wednesday 1:00 to 4:00 pm
Thursday 9:00 am -12:00 pm to 1:00 to 4:00 pm
Friday 9:00 am -12:00 pm to 1:00 to 4:00 pm
Saturday/Sunday/Holidays Closed

 

PHONE: Emergency Contact

BUSINESS HOURS EMERGENCY PHONE LINE:

  • PHONE NUMBER:
    • 858-534-3730
  • AVAILABLE:
    • Monday to Friday, 9:00 am to 4:00 pm.
  • WHEN TO USE:
    • If you have an urgent situation, such as travel issues at the Port of Entry, and you or a government official or law enforcement officer need to speak with an ISEO Advisor.  
    • If you urgently need to check the status of your iPortal request, please use drop-in advising during published advising hours as this line is for emergency situations only. 
    • If your situation is related to your I-20/DS-2019 travel signature, first review information regarding the I-515A on our travel page. 

For a true emergency that is related to health or safety, call 911, or UC San Diego Campus Police at 858-534-4357. 

For questions related to your visa status that is not urgent or an emergency, please join our Zoom Advisingor submit a Contact Formabove. 

 


AFTER HOURS EMERGENCY PHONE LINE:

  • PHONE NUMBER:
    • 858-534-4357 (UC San Diego Campus Police)
  • AVAILABLE:
    • After hours and on weekends, university holidays, and during other announced closures.
  • WHEN TO USE:
    • If you have an urgent situation, such as travel issues at the Port of Entry, and you or a government official or law enforcement officer need to speak with an ISEO Advisor.  
    • If your situation is related to your I-20/DS-2019 travel signature, first review information regarding the I-515A on our travel page. 

For a true emergency that is related to health or safety, call 911, or UC San Diego Campus Police at 858-534-4357. 

For questions related to your visa status that is not urgent or an emergency, please join our Zoom Advisingor submit a Contact Formabove. 

 


PRINTABLE EMERGENCY CONTACT CARD

 

You can download and print this card, or save it as a digital copy .

The ISEO Emergency Contact Card can be printed for your wallet and/or kept with your immigration documents. This card has important phone numbers as well as tips on what to do if you are detained by U.S. Immigration and Customs Enforcement or are arrested by police.

 


FIND US ON CAMPUS

PHYSICAL LOCATION & ADDRESS

 

OUR ADDRESS

 

International Services and Engagement Office
Student Center B
9500 Gilman Drive #0018
La Jolla, California 92093-0018

 

 



DRIVING & PARKING DIRECTIONS

Driving Directions

  • ISEO is located off of La Jolla Village Drive on Interstate 5.
  • From Interstate 5, EXIT on La Jolla Village Drive WEST.
  • Proceed to the first light at the bottom of the hill and TURN RIGHT onto VILLA LA JOLLA DRIVE.
  • TURN LEFT onto GILMAN DRIVE.
  • At the third stop sign, TURN RIGHT onto MANDEVILLE LANE.
  • We are located in Student Center B, on the corner of Gilman Drive and Mandeville Lane (see the photo below)

Student Center  B


Parking Information

  • The Gilman Parking Structure has visitor spaces (marked "V") available for parking by the hour, and is located 3 blocks east of our office at the Student Center B on Gilman Drive and Russell Lane.
  • Use the pay stations located on each floor to purchase your permit.
  • For more information on other parking options, visit the UC San Diego Transportation Services website.

SHUTTLE & PUBLIC TRANSIT

Triton Transit

Triton Transit operates fare-free on- and off-campus service for students, faculty, and staff, including four primary service lines:

  • Shuttles – Fixed-route service between campus shuttle stops
  • Mobility – Door-to-door service for individuals with limited mobility
  • On Demand – On-Demand service between existing Triton Transit stops during evening hours and academic breaks when fixed route service is reduced or suspended
  • Charters – Support for campus events, academic and student organization field trips and athletic travel

For more information, please visit the Triton Transit webpage on the Transportation Services website.

 


Public Transit

Several mass transit routes serve the campus and surrounding area. UC San Diego offers different programs that provide discounted transit access for faculty, staff and students.

These incude The San Diego Metropolitan Transit System (MTS) buses who stop at the Gilman Transit Center, which is located on Gilman Drive just west of the Gilman Parking Structure, which is about two blocks from our office in Student Center B.

To plan your trip and get bus schedules please take a visit the San Diego MTS schedules page.

For more information regarding public transit at UC San Diego, please visit the Transportation Services website.