EMAIL ISEO THROUGH THE CONTACT FORM:

Upon successful submission of the contact form, a ticket will be created for you! You will receive a separate email confirming creation of a Ticket Number. If you need to add more information or want to follow up on your ticket after submission, you can simply reply to the email. If you have a campus AD account, you can also go to the Service Portal and update your ticket there.

For General Questions:

• Submit a Contact Form with a thorough description of the topic/situation you would like to discuss.
• An ISEO Advisor will either answer your questions or direct you to make an appointment within 3-5 business days (1 week).

For Expedite/Urgent Requests:

• All submitted forms will be routed to the appropriate advisor and considered on a case-by-case basis.
• We will do our best to complete your request as soon as possible, but completion of your request before its due date is subject to our advisors' current workload and it is not guaranteed.

For Complex Cases and Appointments:

• Submit a Contact Form with a thorough description of the topic/situation you would like to discuss.
• An ISEO Advisor will either answer your questions or direct you to make an appointment within 3-5 business days (1 week).
  
  

SUBMIT CONTACT FORM

VIRTUAL ADVISING APPOINTMENTS WITH ISEO ADVISORS:

For complex visa-related questions, students can book a 20-minute Virtual Advising Appointment with an International Student Advisor at ISEO. Please see our available appointment schedule and book an appointment slot through the link below.

APPOINTMENT CANCELLATION POLICY

• iPortal Requests: Students who have questions regarding an iPortal Request should utilize the Virtual iPortal Support Service. Students who book appointments to follow up on their iPortal Request (status or to request expedite) will have their appointment cancelled. 
• Arrival Times: ISEO has limited availability for appointments each week. If you arrive more than 5 minutes late, your appointment will be cancelled. If your availability changes or you no longer need to meet with an advisor, please cancel or reschedule your appointment.
• ISEO Cancellations: Provide as much detail when you book an appointment. Students who book appointments to follow up on their iPortal Request (status or to request expedite), have questions that are not visa-advising related, or have questions that are better directed to a different unit on campus may have their appointments cancelled. ISEO reserves the right to cancel or reschedule your appointment as little as 1 hour prior to your booked appointment. 

VIRTUAL DROP-IN HOURS FOR iPORTAL SUPPORT:

Please note: Student advising is not offered during technical support hours.

 Services available through iPortal Support:
 - Guidance on which request to submit or how to answer certain questions
 - Guidance on understanding the documents needed to upload to complete your request
 - Help understanding why your request was set to incomplete, cancelled, or denied
 - Assistance submitting, cancelling, or editing a pending application
 - Follow up on status or requests for expedited services

Note, visa advising is not available during this service. To receive visa related advising, return to iContact.ucsd.edu and explore advising services.

 IN-PERSON FRONT DESK SERVICES:

For students on-site needing in-person services such as checking-in for In-Person Walk-Up Advising during scheduled hours or document pick-up or drop-off, ISEO's Front Desk is open. To visit our office, please see ISEO's Physical Location & Address. Once you have arrived to ISEO's Front Desk, please make sure you sign-in using the posted QR code so that we can better serve you.

 Please Note: Advising services are not offered at the Front Desk. For advising services, see Student Walk-Up schedule for in-person advising services or Appointments for virtual advising. 

BUSINESS HOURS EMERGENCY PHONE LINE:

• PHONE NUMBER:
  • 858-534-3730
• AVAILABLE:
  • Monday to Friday, 9:00 am to 4:00 pm.
• WHEN TO USE:
  • If you have an urgent situation, such as travel issues at the Port of Entry, and you or a government official or law enforcement officer need to speak with an ISEO Advisor.  
  • If you urgently need to check the status of your iPortal request, please use drop-in advising during published advising hours as this line is for emergency situations only. 
  • If your situation is related to your I-20/DS-2019 travel signature, first review information regarding the I-515A on our travel page. 

For a true emergency that is related to health or safety, call 911, or UC San Diego Campus Police at 858-534-4357. 

For questions related to your visa status that is not urgent or an emergency, please join our Zoom Advising or submit a Contact Form above. 

AFTER HOURS EMERGENCY PHONE LINE:

• PHONE NUMBER:
  • 858-534-4357 (UC San Diego Campus Police)
• AVAILABLE:
  • After hours and on weekends, university holidays, and during other announced closures.
• WHEN TO USE:
  • If you have an urgent situation, such as travel issues at the Port of Entry, and you or a government official or law enforcement officer need to speak with an ISEO Advisor.  
  • If your situation is related to your I-20/DS-2019 travel signature, first review information regarding the I-515A on our travel page. 

For a true emergency that is related to health or safety, call 911, or UC San Diego Campus Police at 858-534-4357. 

For questions related to your visa status that is not urgent or an emergency, please join our Zoom Advising or submit a Contact Form above. 

PRINTABLE EMERGENCY CONTACT CARD

You can download and print this card, or save it as a digital copy .

The ISEO Emergency Contact Card can be printed for your wallet and/or kept with your immigration documents. This card has important phone numbers as well as tips on what to do if you are detained by U.S. Immigration and Customs Enforcement or are arrested by police.