When Should I Submit the Contact Form?

General Questions

• Submit a Contact Form with a thorough description of the topic/situation you would like to discuss.
• An ISPO Advisor will either answer your questions or recommend you join Virtual Zoom Advising within 3-5 business days (1 week).
• Upon successful submission, a ticket will be created for you!
  • You will receive a separate email confirming creation of a Ticket Number.
  • If you need to add more information or want to follow up on your ticket after submission, you can simply reply to the email. If you have a campus AD account, you can also go to the Service Portal and update your ticket there! 

Expedite / Urgent Requests

• All submitted forms will be automatically routed to the appropriate advisor, and considered on a case-by-case basis.
• We will do our best to complete your request as soon as possible, but completion of your request before its due date is subject to our advisors' current workload and it is not guaranteed.
• A notification email will be sent to you when your document/service request has been completed.

Complex Cases and Appointments

• Submit a Contact Form with a thorough description of the topic/situation you would like to discuss.
• An ISPO Advisor will either answer your questions or recommend you join Virtual Zoom Advising within 3-5 business days (1 week).
• If you have more complex questions or a situation that we may not have time to discuss during our regularly scheduled virtual Zoom Advising sessions, an ISPO Advisor may reach out to you directly for an appointment (zoom or in-person options available). 
  
  • Please note, appointment availability is limited, with longer waiting times. You may want to try regularly scheduled virtual Zoom Advising sessions first. 
    
    

SUBMIT CONTACT FORM

JOIN INTERNATIONAL STUDENT VIRTUAL ADVISING:

IN-PERSON FRONT DESK SERVICES

• For students on-site needing in-person services such as document pick-up, drop-off, or general information, ISPO's Front Desk is open.
• To visit our office, please see ISPO's Physical Location & Address.
• Please ensure you are following all safety and health measures when on campus.
• Once you have arrived to ISPO's Front Desk, please make sure you sign-in so we can better serve you.

BUSINESS HOURS EMERGENCY PHONE LINE:

• PHONE NUMBER:
  • 858-534-3730
• AVAILABLE:
  • Monday to Friday, 9:00 am to 4:00 pm.
• WHEN TO USE:
  • If you have an urgent situation, such as travel issues at the Port of Entry, and you or a government official or law enforcement officer need to speak with an ISPO Advisor.  
  • If you urgently need to check the status of your iPortal request, please use drop-in advising during published advising hours as this line is for emergency situations only. 
  • If your situation is related to your I-20/DS-2019 travel signature, first review information regarding the I-515A on our travel page. 

For a true emergency that is related to health or safety, call 911, or UC San Diego Campus Police at 858-534-4357. 

For questions related to your visa status that is not urgent or an emergency, please join our Zoom Advising or submit a Contact Form above. 

AFTER HOURS EMERGENCY PHONE LINE:

• PHONE NUMBER:
  • 858-534-4357 (UC San Diego Campus Police)
• AVAILABLE:
  • After hours and on weekends, university holidays, and during other announced closures.
• WHEN TO USE:
  • If you have an urgent situation, such as travel issues at the Port of Entry, and you or a government official or law enforcement officer need to speak with an ISPO Advisor.  
  • If your situation is related to your I-20/DS-2019 travel signature, first review information regarding the I-515A on our travel page. 

For a true emergency that is related to health or safety, call 911, or UC San Diego Campus Police at 858-534-4357. 

For questions related to your visa status that is not urgent or an emergency, please join our Zoom Advising or submit a Contact Form above. 

PRINTABLE ISPO EMERGENCY CONTACT CARD

You can download and print this card, or save it as a digital copy .

The ISPO Emergency Contact Card can be printed for your wallet and/or kept with your immigration documents. This card has important phone numbers as well as tips on what to do if you are detained by U.S. Immigration and Customs Enforcement or are arrested by police.