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INSTRUCTIONS AND TROUBLESHOOTING

 

Use the iPortal online request system to submit requests or report information to the International Students & Programs Office (ISPO).

 

Log-In Instructions

Use your Single Sign-On (SSO) login information to log in to iportal.ucsd.edu.

Once logged in, you can:

  • Click on the My Profile menu to view biographical, academic, contact and dependent information. You are required to verify information in the My Profile tab before submitting any iPortal requests.
  • Click on the My Requests menu to view or edit your iPortal requests.
  • Click on the Services menu to view or submit available iPortal forms.

 

Accessing iPortal

Newly Admitted Students

The iPortal will be available for you to request your new I-20 or DS-2019 document(s) for Fall 2021 starting on March 1, 2021. You can log into iPortal using your UC San Diego Personal ID (PID).

Note for undergraduate students: You must Accept Your Offer of Admission in the Applicant Portal and create your First Time User Account on the Triton Checklist before accessing the iPortal.

Note for graduate students: Please wait at least 72 hours after accepting your offer of admission to set up your UCSD password/PID to enable you to access the iPortal.


Software and Browser Requirements

The recommended browser to access iPortal is Google Chrome. Do not use Safari, Mozilla Firefox, Internet Explorer or Microsoft Edge. Please note that iPortal is not currently supported through a Mobile Device for submitting requests. You may use a mobile device to view your account. However, submission of document and requests should be done through a Laptop or Desktop.

Accessing an Electronic Document in iPortal

STEP 1: Log into iPortal.


STEP 2: Go to the "My Requests" tab.

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STEP 3: Click on the "Details" button next to your request.

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STEP 4: Scroll to the "My Documents" section and click on the "View" button next to the document you want to access.

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When Accessing an Electronic I-20/DS-2019:

  • Review your personal information, academic level, program dates and major.
  • Confirm that any changes you requested are accurately reflected.
  • Print, sign and date at the bottom of page 1.
  • If you cannot print the I-20/DS-2019, submit a “Replacement I-20 Request” in iPortal.

Resubmitting a Request in "Incomplete - Check Details" Status

STEP 1: Log into iPortal.

STEP 2: Go to the "My Requests" tab.

STEP 3: Click on the "Details" button next to your request that is in "Incomplete - Check Details" Status.

STEP 4: Review the message in "International Student Advisor Comments For Student" section.

STEP 5: Click on the "Edit" button next to your request that is in "Incomplete - Check Details" Status and edit whatever information or document needs to be edited.

STEP 6: Complete all the steps in the request and click on the "Submit" button to resubmit your request.

Technical Support

If you are experiencing technical issues with iPortal, send an email to iportal@ucsd.edu with the following information:  

  • Your Name 
  • PID 
  • Short description of the issue 
  • Internet Browser that you are using  
  • Screenshots of error page and the error message (if you receive an error message)